For this section, I suggest keeping the discussion brief and establishing the conceptual foundation before discussing the three dimensions individually: training, communication, and management support.
2.X.1 Organizational Factors
Organizational factors refer to the conditions and practices provided by an organization that influence employees' ability, understanding, and readiness to perform their work effectively. These factors include the resources, information, and support made available to employees in carrying out their responsibilities. In the context of palm oil mill operations, organizational factors are particularly relevant because workers must understand work procedures, communicate effectively, and receive appropriate guidance to perform their duties.
This study conceptualizes organizational factors through three dimensions: training, communication, and management support. Training enables workers to develop the knowledge and skills required for their tasks, while effective communication helps ensure that work instructions and operational information are clearly conveyed. Management support, meanwhile, reflects the assistance, guidance, and resources provided by management to facilitate employees' work. These dimensions represent organizational conditions that may influence mill worker performance. Accordingly, this study examines organizational factors as a higher-order independent construct associated with mill worker performance.References to consider
The following sources can support this section. I recommend checking the original publications before finalizing the citations.
1. Koopmans et al. (2014) — provides a foundation for understanding individual work performance and its indicators.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., de Vet, H. C. W., & van der Beek, A. J. (2014). Measuring individual work performance: Identifying and selecting indicators. Work, 48(2), 229–238. https://doi.org/10.3233/WOR-131659
2. Saleh (2021) — examines employee performance in a palm oil factory and offers contextually relevant background for your study.
Saleh, H. (2021). Employees performances at the palm oil factory: A fundamental study. International Journal of Human and Technology Interaction, 5(2).
My recommendation: Keep this subsection as the introduction to organizational factors. We can discuss the supporting literature and evidence in the next three subsections:
2.X.1.1 Training
2.X.1.2 Communication
2.X.1.3 Management Support
This approach avoids repeating the same arguments and gives each dimension its own literature review.